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16 May 2016

TENCO Shopping Centers Case Study

This post is also available in: Spanish


Founded in 1988, with headquarters in Belo Horizonte, TENCO Shopping Centers  is one the main investors in the country and in medium-sized cities. With over two decades of experience in the shopping center industry, the company develops and manages shopping centers throughout Brazil and attributes its success to the speed, creativity and innovation deployed in over 20 shopping centers.

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TENCO operates throughout the entire value chain of the shopping center industry, from real estate assessment to the management of shopping centers, including project implementations, construction, building permits and wealth management, etc.

In the context of their rapid growth, the company chose to implement a shared service center to create a more robust and unique support process for all the business units in the TENCO group.

They began by implementing AuraPortal for processes related to service requests and proceeded to include finance, accounting, HR, IT, purchasing and administration.

Process automation provides transparency for users and potential audits. Furthermore, It is scalable to empower processes to  grow and adapt to company requirements and enables data collection for the preparation of all types of reports.

I recommend using AuraPortal due to its capacity to easily modify processes.”

– Igor Flori (Business Process Manager at TENCO).