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Embracing cutting-edge technology to drive exceptional customer experience innovation, TELUS International has partnered with AuraPortal to help automate several of their processes. This advanced technology enables expedited delivery of automation that enhances the user experience, and greatly increases efficiencies for both customers and employees.
For TELUS International, one of the attractive features of AuraPortal iBPMS software is the vendor independence option, thanks to its no programming feature. With this feature, the company can manage their own digital transformation process.
Launched by TELUS in 2005, TELUS International has become a leading global provider of customer service, IT, and business process services to industry leaders across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and healthcare sectors. TELUS International has more than 22,000 team members located in Canada, the United States, Europe, Central America and the Philippines, serving clients in more than 35 languages.
TELUS International’s digital transformation project consists of several phases. The first phase involves training team members through online and e-Learning AuraPortal Training School options. Given TELUS International has team members around the world; they considered the online option the most convenient and efficient. After training, the company will directly tackle the project implementation, with support from AuraPortal whenever required, including consultancy and research and development advice. By working with AuraPortal, TELUS International will have the flexibility and agility to engage their team members in a fulsome digital transformation to better meet and exceed the needs of their customers.