The Fire Department of the Metropolitan District of Quito has automated its processes using the AuraPortal Business Process Management suite.
(*) AuraPortal has been distinguished with great advantage over its competitors by Ovum in its Decision Matrix report and by other renowned analyst firms.
This is the first stage of an ambitious project which will see the deployment of approximately 100 classes of process comprising the entire departmental activity. These processes will cover the procedures and services offered to citizens as well as the entire administrative organization (HR, purchasing and supply, regulations, cost and project management, etc.).
To undertake this project with guarantees, a center for process excellence has been created made up of staff from the Fire Department and AuraPortal. The AuraPortal partner consultant in Ecuador, Solutions, will participate in the project and provide technical support.
AuraPortal was chosen through public vote, and there were two key factors that led to the decision. Firstly, the low implementation cost due to the fact that no programming is required and, secondly, the possibility to drastically reduce bureaucracy. The latter is possible thanks to the fact that AuraPortal integrates Document Management in the processes (no paper usage) and provides a seamless digital communication, both internally (between the Metropolitan District of Quito’s twenty stations and eight headquarters) and externally (with citizens and other entities).