AuraPortal has announced that on purchasing the AuraPortal BPM Suite, for no extra charge, there will be available 4 general use processes that are applicable to any private company or public organization.
These are processes that are already prepared by AuraPortal for immediate use, ready to use with only minor adjustments needed to be adapted to the specific characteristics of the entity. And of course, with no need to program.
The included processes are:
CRM – Customer Support. A general process for the support and resolution of Queries, Complaints, and Claims made by customers. If during the process non conformities are found then the flow is diverted automatically to the Q process – Quality Control Actions.
SCM – Purchases, contracting, supplies, and indirect services that are controlled by the ERP system, such as the management of assets, office supplies, computers, spare parts, maintenance services, etc., can be initiated by any employee. The cycle of approval is included, and at the end of the process, a task is sent to the Purchase Manager to complete the authorized purchase.
HR –Travel, Expenses and Trips. Here the Cycle of Approval, Advances, Reservations, Review of Expenses are all controlled. In addition to the Settlement of Expenses.
Q – Quality Control Actions. A Process that is complementary to other processes where Quality Control Actions are necessary: Non Conformities, Corrective and Preventive Actions, Changes in Procedures and/or Committee Meetings.
AuraPortal is a true Business Process Platform, 100% web based, and offers a holistic approach to not only modeling, execution and monitoring of the typical BPMS processes but also a wide set of CRM and SCM (Supply Chain Management) functionalities. In addition, an Intranet / Extranet system is available with a very powerful workflow engine based on free tasks, both for employees and for external users (customers, suppliers, agents, etc.) and management of Contents and Documents based on SharePoint that connects to the families of Accounts, Projects, Items, Areas, etc. The offer is completed with the tool for the construction of Portals, both for content as well as for the interaction with external users.