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14 September 2012

The Davivienda Banking Group, implements AuraPortal Process Management (BPM) software to automate and control its Banking Operations

This post is also available in: Spanish

The implementation of AuraPortal will allow Davivienda to automate and optimize the performance of the operational areas and the customer service.

Innova Consult, AuraPortal‘s Technology Partner in Panama has announced the immediate implementation of the AuraPortal (*) Business Process Management Suite (BPMS) in Panama offices of the bank Davivienda.

(*) The AuraPortal Process Management Platform has recently been distinguished by the independent market analyst firm Ovum in the Decision Matrix 2011report as the most advanced BPM in the market.

Bancafé decided to implement a flexible solution that would allow them to manage and Davivienda the performance of the strategic areas of Operations and Customer Service, adapting them to the increasingly demanding needs of the market. After an exhaustive selection process, Bancafé decided for AuraPortal.

This represents a great technological breakthrough for the bank, as the implementation project foresees the expansion of the platform to other branches.

Among the many benefits that DAvivienda will gain through the use of AuraPortal, is the flexibility to quickly re-configure the processes, significantly reducing the time it takes to approve and respond to banking service requests from all customers in the Panamanian market. Likewise, there will be a considerable improvement in the control of document flows, execution time reductions through the automation of processes and a reduction in the learning curve because of AuraPortal‘s user friendliness and usability.

The project implementation will be performed by Innova Consult , AuraPortal‘s Technology Partner in Panama.