The three main types of analysis in an iBPMS like AuraPortal are: Descriptive Analytics, (Dashboard, Reports, Consultations) Predictive Analytics (Simulation, Data Mining, Prediction, Patterns), Prescriptive Analytics (Optimization).
If BPM is the way a company works using processes which facilitate its comprehension and global performance, BPMS is the software used to implement and develop this way of working with a more agile and automated approach. After having reviewed these two concepts, let’s now look at the most current of all - iBPMS. iBPMS is simply the natural evolution of BPMS.
Some sectors have a greater need for process automation due to the sheer quantity of processes and also the speed and fluidity required. Regulations, customer service, customer retention, etc. are some of the issues that entities in this sector need to resolve in the best possible way. Since the beginning of the global economic crisis, these companies have intensified their search for software to become more efficient and optimize their processes.
Primary Sector (Agriculture, Fishing and Livestock) Solutions with devices and BPM. The agricultural, livestock and fishing sectors are entering the digital era to improve and adapt their activities in terms of sustainability, to enhance productivity and become more competitive.
This year’s prestigious Gartner event “The Gartner Business Process Management Summit”, celebrated in London, has been a great success for AuraPortal on many levels. The most represented industries at the event were; the financial sector, telecommunications, manufacturing, services and Government. The UK and Ireland were the countries with most representation, but overall the event was well attended by people from the whole of Europe and other parts of the world including the USA.
AuraPortal will attend as Platinum sponsor and iBPMS expert in the ‘Gartner Business Process Management Summit 2015’, one of the most important events worldwide for company process excellence, organized by Gartner, the world’s leading technology research and advisory firm. This year it will be celebrated at the Westminster Plaza Hotel, London on March 18 and 19.
We have often spoken of customer services including, how to manage customer services, how to improve marketing aspects, the processes to follow and even how to avoid customer loss. However we have not yet mentioned the changes customer services will endure in the near future (or is already enduring), the direction it’s going or the key factors to understanding the reasons behind these trends.